Last updated: 12 July 2026

 

1. General Provisions

1.1. This contract constitutes an official and public offer by the Seller to enter into a contract for the sale of Goods listed on the website senerawear.com (hereinafter referred to as the ‘Website’).

1.2. The Buyer’s personal data is not disclosed to third parties but is retained for the purpose of providing the service of selling the goods featured on our website. The senerawear online shop reserves the right to use this information for marketing purposes (analysis of sales data, customer segmentation, analysis of website traffic, and sending promotional emails to customers).

1.3. By confirming an order on the senerawear online shop, the Customer agrees to provide true and accurate information about themselves and their contact details.

1.4. By placing an order on the senerawear website, the Customer agrees to these terms and conditions.

 

2. ACCEPTANCE AND PROCESSING OF ORDERS

2.1. Orders are accepted via the senerawear website, as well as by telephone (the number is listed in the ‘Contacts’ section) and via Instagram (the account is specified on the website).

2.2. If an order is placed via the website during business hours (Monday–Friday, 09:00–19:00), a representative of the online shop will confirm the order within the same day. If an order is placed outside working hours, at weekends or on public holidays, a representative of the online shop will contact the Customer during the next working hours to confirm stock availability, payment terms and delivery arrangements.

2.3. An order is not considered to have been placed unless the Customer has received confirmation of their order via text message and/or email in the form of a letter and/or a receipt confirming the purchase.

 

3. DELIVERY AND PAYMENT

3.1 The terms of payment and delivery of goods to the Customer

are governed by the ‘Delivery and Exchanges’ section

3.2. In the event that payment is not received, the online shop reserves

the right to cancel the Order.

 

4. QUALITY GUARANTEES AND RETURNS

4.1. We guarantee that all goods presented in the online shop are new and correspond to the description provided on the website.

The warranty period for goods is 14 calendar days. Should any defects in the goods be discovered, the Buyer is entitled to have the defects rectified free of charge, to exchange the goods, or to receive a refund in accordance with the Law of Ukraine ‘On the Protection of Consumer Rights’.

4.1. The Buyer has the right to reject the goods within 14 days of receipt. Returns of goods of satisfactory quality are permitted provided that the goods retain their marketable appearance and consumer properties, and the document confirming the fact and terms of purchase of the goods is retained.

4.2. Further details regarding the terms of return can be found in the Delivery and Exchanges section.

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5. Rights and obligations of the parties:

5.1. The Seller is entitled to:

- terminate the contract in the event of the Buyer’s failure to fulfil their obligations (for example, non-payment) or if the goods are out of stock, having given the Buyer prior notice.

5.2. The Buyer is obliged to:

- pay for and collect the order in a timely manner in accordance with the terms of this contract.

5.3. The Buyer has the right to:

- place an order via the online shop;

- place an order via the Instagram shop specified on the website;

- place an order by telephone using the number specified on the website;

- enter into an electronic contract;

- require the Seller to fulfil the terms of this Contract.

- to terminate this contract at any time prior to the dispatch of the goods by notifying the Seller in a convenient manner (by telephone or email). In such a case, the Seller shall refund the full amount within 5 working days, and the funds shall be refunded to the same card from which the payment was made within 10 days.

 

6. Liability of the Parties

6.1. The Parties shall be liable for any failure to perform or improper performance of the terms of this contract in accordance with the procedure set out in this contract and the applicable legislation of Ukraine.

6.2. The Seller shall not be liable for:

- any changes to the appearance of the Goods made by the manufacturer;

- minor discrepancies in the colour scheme of the Goods, which may differ from the original Goods solely due to variations in colour reproduction on the screens of personal computers, mobile phones and certain models of tablets;

- the content and accuracy of the information provided by the Buyer when placing an order;

- delays and disruptions in the provision of Services (order processing and delivery of the Goods) arising from causes beyond its control;

- unlawful acts committed by the Buyer through this access to the Internet;

- for the Buyer’s disclosure of their network identifiers – IP and MAC addresses, username and password – to third parties;

6.3. When using the Internet access provided to them, the Buyer shall be solely liable for any damage caused by their actions (personally, even if another person was using their login details) to individuals or their property, legal entities, the state or moral principles.

6.4. In the event of force majeure (military operations, natural disasters, terrorist acts, disruptions to transport or postal services, etc.), the parties shall be exempt from fulfilling the terms of this contract. In such cases, the deadlines for fulfilling obligations may be postponed for the duration of the force majeure event. For the purposes of this contract, force majeure is understood to mean events of an extraordinary and unforeseeable nature which preclude or objectively impede the performance of this contract, the occurrence of which the Parties could not have foreseen or prevented by reasonable means. 6.5. The Parties shall be liable for non-performance or improper performance of the terms of this contract in accordance with the provisions of the Law of Ukraine ‘On the Protection of Consumer Rights’ and other applicable regulations.

In the event of a dispute, the Parties shall endeavour to resolve it through negotiation. If no agreement can be reached, the dispute shall be resolved through the courts in accordance with the laws of Ukraine. In the event of a breach of obligations regarding payment or the supply of goods, the Party in breach shall compensate the other Party for the losses in full.

 

7. Other Terms

7.1. The Buyer undertakes to read this contract carefully. If they do not agree with its terms, they undertake to cease using the Website immediately.

7.2. When quoting material from the Website, including copyright-protected works, a link to the Website must be provided.

7.3. The senerawear online shop reserves the right to amend the terms of this Agreement unilaterally, provided that any changes are published on the Website in advance.

7.4. The online shop reserves the right to expand or reduce the range of products offered on the Website, to regulate access to the purchase of any goods, and to suspend or terminate the sale of any goods at its sole discretion.

7.5. This Offer applies to individuals making purchases for personal use. Separate terms may apply to legal entities under an individual contract.

 

 

8. Term of the contract

 

8.1. An electronic contract is deemed to have been concluded from the moment the person who sent the offer to conclude such a contract receives a response accepting that offer in accordance with the procedure set out in Part Six of Article 11 of the Law of Ukraine ‘On Electronic Commerce’.

8.2. Prior to the expiry of its term, this Contract may be terminated by mutual agreement of the parties up to the point of actual delivery of the goods, by means of a refund.

8.3. The parties have the right to terminate this Contract unilaterally in the event of a breach by one of the parties of the terms of this Contract and in cases provided for by the current legislation of Ukraine.

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Senerawear Online Shop

 

Sole Trader LARISA PETRIVNA BILANOVSKA

Identification code: 3198608724

Address: 07400, Ukraine, Kyiv Oblast, Brovary District, Brovary, Heroiv Ukrainy Street,

Building 8, Flat 62

Management and customer support telephone number: +38(063)-585-08-51

Email for complaints, enquiries and suggestions: senera.net@gmail.com

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Translated with DeepL.com (free version)